Can't Simulate to Softcontroller 800xa Ver 5.1
Dear Expert,
I upgrade 800xa customer system from "5.1.100.13" to "5.1.1400.15" base on MyControl system recomendation I installed pack for mycontrol system "Control Software for AC800M 5.1.1-4 (2017-07-05)" . I installed "800xa Conectivity" and "Enginerring and Development". Installation process run smoothly without error. But when I try to go online using softcontroller, there is mesage : Error 9159 "Hw Build version for controller is not supported by Control Builder or Differs between dependent controller". I've checked control builder version and softcontroller version already same :
I also check my hardware library using library 5.02 because it used for safety controller, new hardware library 5.10 but it doesn't have library for HI integrity controller and SM811 module. How to resolve this issue? I also have virtual image from previous system that I can simulate without any error? please advise.
I upgrade 800xa customer system from "5.1.100.13" to "5.1.1400.15" base on MyControl system recomendation I installed pack for mycontrol system "Control Software for AC800M 5.1.1-4 (2017-07-05)" . I installed "800xa Conectivity" and "Enginerring and Development". Installation process run smoothly without error. But when I try to go online using softcontroller, there is mesage : Error 9159 "Hw Build version for controller is not supported by Control Builder or Differs between dependent controller". I've checked control builder version and softcontroller version already same :
I also check my hardware library using library 5.02 because it used for safety controller, new hardware library 5.10 but it doesn't have library for HI integrity controller and SM811 module. How to resolve this issue? I also have virtual image from previous system that I can simulate without any error? please advise.
Asked 10 days ago
Answers
0
Hi
Check the Build version of installed AC800M Connect software and match it with version of Soft controller and Control Builder M.
BR, Prasanna
Check the Build version of installed AC800M Connect software and match it with version of Soft controller and Control Builder M.
BR, Prasanna
Answered 10 days ago
0
1. Did you perform this post installation step: 'Use the System Extension Maintenance feature in the Configuration Wizard to load the updated AC 800M Connect system extension into the system.'?
2. Check the Firmware information via CBM. Make sure the updated firmware is downloaded to the controller.
3. Try running Consistency Check tool.
2. Check the Firmware information via CBM. Make sure the updated firmware is downloaded to the controller.
3. Try running Consistency Check tool.
Answered 10 days ago
0
Greetings,
Could you please uncheck "Simulate Hardware" option, and check that option again?
In some cases, especially after updates it helped me.
Hope it helps you.
Could you please uncheck "Simulate Hardware" option, and check that option again?
In some cases, especially after updates it helped me.
Hope it helps you.
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