Information Manager Services not starting
Good day
After a power failure and possibly a few server reboots, an 800xA system at v5.1-0 has problems with 2 IM services:
- The Event Collector Service
- The IM Industrial It Archive Service
Information from windows event logs of the IM indicate 2 errors one from the Application level, the other from the System level:
1. Information 6/21/2018 2:53:24 PM ADS 100 None DBA-Connecting to database...
Error 6/21/2018 2:53:14 PM ADS 100 None DBA-Failed to open the database, will try again in 10 seconds
Error 6/21/2018 2:53:14 PM ADS 100 None "DBA-CAdo::OpenDB, Exception(s):
Error Number 80004005
Description [Oracle][ODBC][Ora]ORA-00604: error occurred at recursive SQL level 1
ORA-01653: unable to extend table SYS.AUD$ by 1024 in tablespace SYSTEM
ORA-28001: the password has expired
2. Error 6/21/2018 2:54:21 PM Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{EE7F0F12-7220-40C0-9052-D0C37000424F}
to the user BLACKMOUNTAIN\800xAInstall SID (S-1-5-21-1682555196-109163581-144141465-1109) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool."
Error 6/21/2018 2:54:21 PM Microsoft-Windows-DistributedCOM 10004 None "DCOM got error ""1326"" and was unable to logon BlackMountain\800xAService in order to run the server:
{57770912-6EE6-11D5-939D-0060B0B55192}"
After a power failure and possibly a few server reboots, an 800xA system at v5.1-0 has problems with 2 IM services:
- The Event Collector Service
- The IM Industrial It Archive Service
Information from windows event logs of the IM indicate 2 errors one from the Application level, the other from the System level:
1. Information 6/21/2018 2:53:24 PM ADS 100 None DBA-Connecting to database...
Error 6/21/2018 2:53:14 PM ADS 100 None DBA-Failed to open the database, will try again in 10 seconds
Error 6/21/2018 2:53:14 PM ADS 100 None "DBA-CAdo::OpenDB, Exception(s):
Error Number 80004005
Description [Oracle][ODBC][Ora]ORA-00604: error occurred at recursive SQL level 1
ORA-01653: unable to extend table SYS.AUD$ by 1024 in tablespace SYSTEM
ORA-28001: the password has expired
2. Error 6/21/2018 2:54:21 PM Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{EE7F0F12-7220-40C0-9052-D0C37000424F}
to the user BLACKMOUNTAIN\800xAInstall SID (S-1-5-21-1682555196-109163581-144141465-1109) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool."
Error 6/21/2018 2:54:21 PM Microsoft-Windows-DistributedCOM 10004 None "DCOM got error ""1326"" and was unable to logon BlackMountain\800xAService in order to run the server:
{57770912-6EE6-11D5-939D-0060B0B55192}"
Any ideas on how to resolve this?
Asked 6 months ago
Answers
0
0
My guess is that your Oracle data bases have been corrupted either at the power failure and/or when servers were re-booted. It is a guess (the information included in the log files on the IM(s) would have provided more information), but assuming this is the case, your best chance of recovery would be to restore your latest History backups for the respective servers (I trust that there are backups available?). Let me know what other information you can provide.
Answered 6 months ago
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