Lost licesing software fot it800( ac 800M )

I am writing to inquire about a license key. We have ABB AC800M in our site. After one of the computer mother board has been changed by another because of failure; we encountered an invalid license issue.

Please, this is an emergency situation that should be resolved as soon as possible.

Thank you for your time and consideration.

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Automa0610 Rank: 5595

Asked 1 year ago

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Hi，

The license must have been bound to the MAC address (machine ID) of the Network card on the failed motherboard.Due to replacement of the motherboard，the onboard network card will have a different MAC address.

Please contact your regional ABB support regarding this. I would suggest that you go for a dongle bound license if possible，as this will avoid such issues in the future.

Regards

Rahil

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