Lost licesing software fot it800( ac 800M )
I am writing to inquire about a license key. We have ABB AC800M in our site. After one of the computer mother board has been changed by another because of failure; we encountered an invalid license issue.
Please, this is an emergency situation that should be resolved as soon as possible.
Thank you for your time and consideration.
Voted best answer
The license must have been bound to the MAC address (machine ID) of the Network card on the failed motherboard.Due to replacement of the motherboard，the onboard network card will have a different MAC address.
Please contact your regional ABB support regarding this. I would suggest that you go for a dongle bound license if possible，as this will avoid such issues in the future.