Mineral Library invalid license

In our ABB project,we use mineral library and we have purchased the system license and mineral license and I have load these license to the license manager.License status viewer indicate No error,but when I run the HMI the BMI object (Like MOT1) shows "Invalid License" text and after 5 second it hided and after that this text didn't appear. this text appear 5 sec. only when I start the HMI or open the faceplate.I checked license usage aspect in plant explorer,the used license of mineral indicate is zero in case we are using approximatly 5000 mineral tag in our project.
what is the problem?

thanks and regards

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takabi Rank: 303

Asked 4 years ago

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If this Message comes up, usually the "Minerals Library License Service" is not running or has a problem. This Service is installed once per System, usually on the Primary Aspect Server - check the Windows Services (e.g. right-click My Computer - Manage - Services and Applications - Services) and start the ABB Minerals Library License Service there. If the License Service is not installed, restart the Installation (e.g. go to Control Panel - Programs and Features and right-click "Minerals Library for AC800M xxx" and click "Change" ) and select the "Complete" Option.

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