800xa V5.0 Trends not updating
I have an issue in 800xa V5.0.
Sometimes suddenly the trends stop updating/populating for sometime, then they normalise automatically.
I checked all the services in Service Structure. Everything seems normal (green).
Both the connectivity servers are running and healthy.
What could be the reason.
Please help me to solve the issue.
From your description we should concentrate on the trend client and trend server processes.
1) Check/monitor afwworkplaceapplication.exe's CPU load and Virtual Bytes plus client computer Total Processor Load with perfmon.exe. Any spikes during trend freeze?
2) Check/monitor AdvHtHistorySrv.exe's CPU load and Virtual Bytes plus server computer Total Processor Load with perfmon.exe. For redansant configurations, monitor both servers. Any spikes during trend freeze?
3) Check if [Workplace Structure]Web System Workplace:System Event List show any deviating events when trend update freeze?
4) If IM logging is used, ensure its secondary logging is well tuned (hsdbmaint -stagger, accept all defaults and apply changes, then toggle IM services with PASGUI.exe)
5) Any other observations.
Please revert with comments