Application hangs when workstation connected to abb 800xa server

While connected to the server and starts the application for operator workstation grahics page then the application hangs but the workstation still OK. Other clients also not effected.

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jabz124 Rank: 1524

Asked 1 year ago

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Hi,

This could be due to a networking issue. In one project we tried to bridge two network ethernet ports for redundancy in all nodes. The ethernet throuput was observed to be very low between the clients and the server. This was causing some kind of bottle necking during transfer/fetching of graphics data from the aspect server to the client nodes, for the purpose of building the graphic screens on the operator workplaces. The workplaces on the server would open quickly, whereas the workplaces (Operator) in the clients would mostly open after a very long time or simply hang.

Solution used: Avoid any sort of Link aggregation technique (Bridging,Teaming etc.) and implement RNRP addressing properly in all nodes.

Regards

Rahil

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by rahilmohammed Rank: 58 on 3/26/2018 2:22:09 AM | Like (1) | Report

http://72.52.243.203/slow-operation-5-0-sp2-800xa-abb-q869775.aspx#commentsList870220

by jabz124 Rank: 1524 on 4/10/2018 9:58:36 PM | Like (0) | Report

The exact problem is while starting the application in Workstation the application starts and hangs when the first graphic page open. Sometimes in the initial page itself some values are not coming or even the page itself will be in grey shade and when we press to go to any page or press in any area directly the end process popup will come and the application closes when pressing yes. The windows OS is working fine. My doubt is any problem with 800XA software installed get effected in Workstation or network issue.

by jabz124 Rank: 1524 on 4/10/2018 10:04:54 PM | Like (0) | Report

We have 3 workstation OS3,OS4 and OS5. Only OS5 is effected.

by rahilmohammed Rank: 58 on 4/11/2018 12:50:02 AM | Like (0) | Report

I would suggest you disconnect the OS5 node from config wizard of primary server and then reconnect it back.
To identify whether it is a network issue,please follow the suggestions in the link I had provided in my previous comment.

by rahilmohammed Rank: 58 on 4/11/2018 12:53:35 AM | Like (0) | Report

Also verify the amount of RAM consumed by the 800xA application on the OS5 via the task manager.The memory consumption should not be too high.Use the other nodes as a reference.

by jabz124 Rank: 1524 on 4/13/2018 1:00:57 AM | Like (0) | Report

Thank you for your support i will check and confirm the findings.

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rahilmohammed Rank: 58

Answered 1 year ago

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Application hangs when workstation connected to abb 800xa server

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