I add IM server in my system network.To do IM configuration,I need to set service for my IM node.when I choose node(my IM node) in service provider definiation aspect from service structure(for example in Inform IT History service),the current status is Undefiend!!I checked enabled and apply but it is undefiend yet.
Whats the reason and how to fix that?
The IM (Windows) services is in charge of the state of the IM (800xA) History service.
Most likely, the IM services are stopped, or not running due to some problem. Try launching the pasgui.exe tool and have a check.
The folder pointed to by %HS_LOG% environment variable may lead you towards the problem.
Also the oracle alert file (alert_adva.log) may be of interest. No oracle running = no IM running...
C:\Users\800xaadmin>dir /s c:\oracle\*alert*.log
Volume in drive C is Boot
Volume Serial Number is F400-6EDE
Directory of c:\oracle\diag\rdbms\adva\adva\trace
04/28/2015 03:56 AM 10,414,985 alert_adva.log
The IM is a complex thing. Don't hesitate to contact your regional ABB support center for asisstance with resolving the problem.