audible alarm config in 800xA 5.1 FP4
we have MP200 contrllers and we install 800xa v5.1 FP4 in our servers(Aspect and Connectivity servers are in one node).
i did both config in library and workplace structure but the audible alarm jus work for system alarm(for example in case of closing client)and we don;n have any sound for process alarm|(i checked the filters).
thak you in advance for your help.
If you have succeeded with getting (any) sound to play you have passed the first (but often the biggest!) hurdle: to get the little, tiny Audible Alarm tool into the application bar of the workplace.
If only system alarms play but not process, check the following:
1. The Audible Alarm configuration (I believe you can have one common in the Library Structure or a dedicated placed on the workplace object which takes precedence) must point to an alarm list with an appropriate filter. Only one filter can be active. Test the appointed list, does it contain the process alarms?
2. The Audible Alarm Sound configuration works similarly. One common, or one per workplace. Do you have sounds configured for the priority level(s) your process alarms deliver?
3. Is the sound file (.WAV or .MP3) available in the client? Non-standard files must be distributed manually to the clients where the sound shall play.
4. The rule is: priority level takes precedence! A prio 1 alarm sound with "Momentary" setting will block a prio 2 alarm sound with "Continuous". I.e the prio 1 sound will play once and then silence until the prio 1 alarm has left the list when the prio 2 alarm will start to play continuously.