Connect remote node

I am facing a problem in XA 5.1 .I have two redundent aspect and connectivity servers and 6 clients connectedin Domain . when I am going to secondary server and from there to the plant explorer workplace then to NODE ADMIN STRUCTURE .selecting ASCS1(Aspect server connectivity server-1) and the Node Definition Aspect of ASCS1 and trying to CONNECT REMOTE NODE , after 1 minute a pop up comes with meaaage as "FAILED TO UPDATE REMOTE NODE DUE TO FOLLOWING ERROR "ACCESS DENIED"".as a result i am not able to connect the primary server.

What might be the reason . and the solution to it.

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inshyad Rank: 1608

Asked 5 years ago

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Only a suggestion, please check the firewall configuration on both servers. It is more than common that this is filtering information and so the connection is not possible.

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by inshyad Rank: 1608 on 3/20/2013 3:39:09 AM | Like (0) | Report

Hi
Thanks ,But I have checked the Firewall configuration in both the servers ,it is in off condition.

by Carsten Jakobsen Rank: 74 on 3/20/2013 3:43:12 AM | Like (0) | Report

One question: Are servers already running aspect & connectivity redundancy ? If not, you must use Configuration Wizard in order to add redundant server. I am just wondering for what purpose you want to use "Connect remote node" ? BR Carsten

by inshyad Rank: 1608 on 3/20/2013 4:04:38 AM | Like (0) | Report

Hi
yes the plant right now is running with secondary server.the primary server was not updating and the process portal was RED in color and was not getting from node admin structure,so I removed it from network stopped the system and deleated it .Now once again if I am trying to connect it from secondary server it is showing ACCESS DENIED.

by Carsten Jakobsen Rank: 74 on 3/20/2013 4:24:19 AM | Like (0) | Report

I am sorry I do not quite understand the whole thing. I asume that you have ASCS1 and ASCS2, right ? On which one of these did you "delete" the System 800xA ?

by Carsten Jakobsen Rank: 74 on 3/20/2013 4:27:22 AM | Like (0) | Report

I asume that you deleted the System 800xA on the one server by first a) deleting that system 800xA registry key and thereafter b) by deleting the C:\OperateITDatax and C:\OperateITTempx folders. Right ?

by inshyad Rank: 1608 on 3/20/2013 4:35:08 AM | Like (0) | Report

I had problem in ASCS1 .so i disconnected it from the network ,stopped the system in ASCS1 and delected the systemin ASCS1.then restarted the ASCS1 ,connected the lan cable ,went to ASCS2 and I am trying to update the ASCS1 server from ASCS2.right now plant is running with ASCS2

by Carsten Jakobsen Rank: 74 on 3/20/2013 4:41:02 AM | Like (0) | Report

Please verify the following on ASCS1:
a) System 800xA registry key is deleted
e.g. HKEY_LOCAL_MACHINE\SOFTWARE\ABB\AFW\Systems\{E22D8705-E35C-4784-B935-0ECAC6614E50}

DO NOT delete the "default" key:
HKEY_LOCAL_MACHINE\SOFTWARE\ABB\AFW\Systems\{FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF}

i.e. only "default" key should exist when the System has been deleted on the server (or client) concerned, in your case: ASCS1.
b)C:\OperateITDatax and C:\OperateITTempx folders has been deleted.

by Carsten Jakobsen Rank: 74 on 3/20/2013 4:43:37 AM | Like (0) | Report

Before "Connect remote node" (from ASCS2), please ensure that "System Software User Settings" has been run via the Configuration Wizard on ASCS1.

by Carsten Jakobsen Rank: 74 on 3/20/2013 4:49:03 AM | Like (0) | Report

Please also ensure that the System 800xA License Status Viewer reports no errors on both servers. Which one is the System 800xA License Server ?

by inshyad Rank: 1608 on 3/20/2013 5:21:16 AM | Like (0) | Report

Hi

i have checked all of the above points that is Regedit and operateITData and operateitTemp folders every thing is cleared.also I runned the system Software User Settings" via the Configuration Wizard on ASCS1 and restarted the ASCS1 server and tried to connect the primary server once again ,but the same message came ACCESS DENIED

by Carsten Jakobsen Rank: 74 on 3/20/2013 7:47:19 AM | Like (0) | Report

No clue at the moment. I am awaiting response from my colleagues, I will revert later

by Carsten Jakobsen Rank: 74 on 3/21/2013 1:07:59 AM | Like (0) | Report

New suggestion:
a) Take ASCS1 to WORKGROUP
b) Add ASCS1 to domain (again)
c) run System Software User Settings on ASCS1
d) on ASCS2 perform the "Connect Remote Node"

BR Carsten

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Boris Rank: 43

Answered 5 years ago

Access Denied, means the server you are trying to access is responding, which usually means the Firewall is not blocking the request. However your Security setup between the two machines seems to have some issue. Check your security setup between the machines and ensure there are no Domain Active Directory issue. This type of check might be only for your Service or Installer accounts and not others, so also check the access required and/or allowed for the user you have been mentioning.

Also (this may be a wording issue), you mentioned you have 2 redundant AS. This means there are 4? Normally only 2 or 3 allowed.

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Ingo

Rank: 41

Answered 5 years ago

Source:

Check the domain server by running the command dcdiag and see if there are any errors.

Make suretim syncronization among all nodes including domain is done.

Check for the windows event and see if you get any errors related security is being poped up or not.

Disable the unused network port and make sure th binding order has been se coorect for all nodes.

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by inshyad Rank: 1608 on 3/21/2013 1:23:12 AM | Like (0) | Report

Hi thanks
the domain servers are nor replicating .the problemis in ASCS1 which is also my primary domain server.any solution

by Prashanth AKS expert

Rank: 48 on 3/21/2013 1:35:49 AM | Like (1) | Report

how do you say that? Any errors that you found when you ran the DCDIAG?

by Prashanth AKS expert

Rank: 48 on 3/21/2013 1:52:45 AM | Like (0) | Report

find the primary domain controller by running the command "NETDOM QUERY FSMO".Then using the result of this command go to the machine and open the active directory sites and services from the administrative tool, from there go to NTDS settings and run the manual replication by right click on the NTDS settngs and run replicate now

by inshyad Rank: 1608 on 3/21/2013 2:19:27 AM | Like (0) | Report

hi

IN ASCS1
I runned the command and it dispayed the ASCS1 name and stated that the command completed sucessfully.

but when I am going to ASCS1 and from there go to NTDS settings and to ASCS1 it is replicating. but in the same PC(ASCS1) when I am selecting the ASCS2 and trying to replicate it is saying "target principal name is incorrect" .

IN ASCS2
I runned the command and it dispayed the ASCS1 name and stated that the command completed sucessfully.

but when I am going to ASCS1 and from there go to NTDS settings and to ASCS1 it is saying "target principal name is incorrect". the sameis happening when I am selecting the ASCS2 and trying to replicate
it is saying "target principal name is incorrect" .

by Prashanth AKS expert

Rank: 48 on 3/21/2013 3:05:49 AM | Like (0) | Report

Can you ping me on same time Please? prashanth.vs@in.abb.com is my id

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Prashanth

Rank: 48

Answered 5 years ago

I also have the same problem with me. I had previously tried reinstalling the view agent on the template twice. After digging through the logs the tech finally suggested we completely uninstall the view agent and tools together and reboot. From there we installed it again, rebooted, and installed the view agent again and rebooted. With this new snapshot the desktop connection is stable and the view client is no longer crashing.

www.kochartech.com

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JamesOliver Rank: 3749

Answered 5 years ago

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Connect remote node

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