800xA Events got freezed
Could anyone help me resolve the following issue.
we have one 5.1 800xA system connected to AC450 and everything is working fine except the event list from last few days. Event list is not getting updated it got freezed, I mean it is showing the events till last week when it got stopped updating. I'm able to see the alarms getting updated. But event list is not getting Updated.
I have checked OPC services, Event Collector, Event storage services everything working fine and I restarted those as well but no use.
I have created new event list, But still it is also not getting updated.
We are not using any IM machine for storage.
Could anyone help me in reoslving the issue.
Did the EventDB (ba file) loaded in RTA Board ?
Please check the following
Service Structure --> Select the respective Event Collector Service Group --> Special Configuration and check the Source Object Handling is selected as "Tracking Source Object Interceptor".
If not please change the above and restart the corresponding Event Collector Service Group and check
I hope this helps