In Smart Client Unable to Add Users through User Configuration Tool
800xA System Version : 6.0.3 (Windows 2012 R2)
Smart Client Verion : 2.2 RevC RU2b
In Smart Client Unable to Add Users through User Configuration Tool
After adding User though this tool when i click on "Save" button it throws an warning message and returns back to default configuration ONLY. No users configuration is getting saved.
Also
PpcSPAlarmEvent service in Service Structure it not available (System Extension Run completed)
ABB Smart Client APS Manager Service available and also in Service state.
Under ABB Smart Client Supervision Manager all Programs are healthy (Green)
Please let me know
1). How to bring this PpcSPAlarmEvent service in Service Structure
2). How to do user configuration User Configuration Tool.
Answers
To answer the first question about the User Config Tool, please refer to the below screen shot.
If examining this file does not and checking on the Owner and Attributes does not resolve your issue, you should open a Support Case with your local RAC.
As to the second question, please provide a screen shot of the Service Structure.
Regards,
Geof Ledin
US-OCS-SL-L3
Hello,
Check that smart client feature is installed in PriAspect server and loaded the system extensions.
1). How to bring this PpcSPAlarmEvent service in Service Structure
Reply: Load system extensions by installing smart cleint feature in PriAS.
2). How to do user configuration User Configuration Tool.
reply:You have to do it from SC server only with admin rights
Workaround(?)
When running 'User Configuration Tool' right click and 'Run as Administrator'.
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