I cannot launch the Smart Client Desktop
We have installed a Smart Client Server and a Smart Client Data Provider (Stand alone node with IM). The Smart Client Application is version 2.2 Rev. C and the 800xA System is version 5.1 Rev. C FP4.
When I try to launch the Smart Client Desktop from the Smart Client Server or from the Smart Client Data Provider, these show a window message indicating that the "Cannot start Application".
"Cannot download the application. The application is missing
required files. contact application vendor for assistence"
Does somebody know how to solver this issue?
Attached is a log file with error details.
Thanks in advance.
Answers
Good day;
After to do several test, I uninstalled the Smart Client application on the Smart Client Server Node and installs it again. With it I have a new error which indica the following:
"System Update Required
Unable to install or run this application. This application
requires your system to be updated to Microsoft Common
Language Runtime 4.0.3019.0." 
The Smart Client server node is installed on Windows Server 2008 R2 and I have installed the .Net Framework 3.5 SP1 that is the required for Server node.
I tryed to install the "dotNetFx40_Full_x86_x64_SC.exe" by it show a Blocking Issue.
Does somebody any Idea?
Thanks in advance
Okay;
After more test and reading of forums on the web, I could know that the "Microsoft Common Language Runtime 4.0.3019.0" is the .Net Framework 4.0 Client (dotNetFx40_Client_x86_x64.exe), so I installed this application and the system shows other error indicating that the application "Smart Client Desktop" need the version 4.5 full or other compatible of .Net Framework.
With all information before, I installed the version 4.5.2 of DotNetFramework (NDP452-KB2901907-x86-x64-AllOS-ENU.exe) and it allowed me to launch the "Smart Client Desktop" without problem. The ABB Documentation "800xA Smart Client Installation & Configuration Version 2.2 Revision C, Doc. N° 2PAA107391-510 F”, indicated that the prerequisite to install a Smart Client Server Node is .Net Framework 3.5 SP1 but now we know that you really need is the version 4.5 full.
Best Regards
by CarlosQ Rank: 179 on 10/7/2014 11:10:23 AM | Like (0) | Report
Good day;
After to do several test, I uninstalled the Smart Client application on the Smart Client Server Node and installs it again. With it I have a new error which indica the following:
"System Update Required
Unable to install or run this application. This application
requires your system to be updated to Microsoft Common
Language Runtime 4.0.3019.0."
The Smart Client server node is installed on Windows Server 2008 R2 and I have installed the .Net Framework 3.5 SP1 that is the required for Server node.
I tryed to install the "dotNetFx40_Full_x86_x64_SC.exe" by it show a Blocking Issue.
Does somebody any Idea?
Thanks in advance
Add new comment